1. Overview
At Amudham Naturals, we strive to provide you with the highest quality natural products. This policy outlines our procedures for order cancellations, returns, and refunds to ensure a fair and transparent process for all our customers.
2. Order Cancellation
2.1 Before Shipment
- Orders can be cancelled free of charge before they are shipped
- To cancel an order, contact us immediately at +91 9486225762 or amudhamnaturals@gmail.com
- Provide your order number and reason for cancellation
- Cancellation requests must be made within 2 hours of placing the order
- Full refund will be processed within 5-7 business days
2.2 After Shipment
- Once an order is shipped, it cannot be cancelled
- You may return the products as per our return policy
- Shipping charges will not be refunded for cancelled orders after shipment
3. Return Policy
3.1 Eligible Returns
We accept returns in the following cases:
- Damaged Products: Items damaged during shipping
- Wrong Products: If you received incorrect items
- Quality Issues: Products that don't meet our quality standards
- Expired Products: Items that are past their expiry date
- Defective Products: Manufacturing defects or contamination
3.2 Non-Returnable Items
The following items cannot be returned:
- Products that have been opened or consumed
- Items returned after 7 days of delivery
- Products damaged due to misuse or negligence
- Custom or personalized orders
- Products without original packaging
3.3 Return Process
- Contact Us: Report the issue within 24 hours of delivery
- Provide Details: Share order number, photos of the product, and reason for return
- Return Authorization: We will provide return instructions if eligible
- Package Return: Pack items securely in original packaging
- Ship Back: Send items to our return address (we'll provide)
4. Refund Policy
4.1 Refund Eligibility
Refunds will be processed for:
- Cancelled orders before shipment
- Approved returns due to our error
- Damaged or defective products
- Non-delivery of orders
- Duplicate payments
4.2 Refund Process
- Refunds are processed through the original payment method
- Processing time: 5-7 business days after approval
- Bank processing may take additional 3-5 business days
- You will receive email confirmation once refund is initiated
4.3 Refund Amount
- Full Refund: For cancellations before shipment and our errors
- Partial Refund: Product cost minus shipping charges (if applicable)
- No Refund: For returns not meeting our policy criteria
5. Exchange Policy
5.1 Product Exchange
- Exchanges are available for damaged or wrong products
- Same product will be sent as replacement
- If exact product is unavailable, refund will be processed
- No additional charges for exchanges due to our error
5.2 Exchange Process
- Contact us within 24 hours of delivery
- Provide order details and reason for exchange
- Return the original product as per return process
- Replacement will be shipped once we receive the returned item
6. Special Circumstances
6.1 Non-Delivery
- If order is not delivered within promised timeframe
- Full refund will be processed
- Contact us if delivery is delayed beyond 10 business days
6.2 Payment Issues
- Duplicate charges will be refunded immediately
- Failed transactions will be auto-reversed by bank
- Contact us if amount is not credited back within 7 days
6.3 Quality Guarantee
- We guarantee the quality of all our products
- If you're not satisfied with product quality, contact us
- We may offer replacement or refund based on the situation
7. How to Initiate Returns/Refunds
Contact Methods:
- Phone: +91 9486225762 (9 AM - 6 PM, Mon-Sat)
- Email: amudhamnaturals@gmail.com
- WhatsApp: +91 9486225762
Information Required:
- Order number
- Product details
- Reason for return/refund
- Photos (if applicable)
- Contact information
8. Processing Times
| Action |
Processing Time |
| Order Cancellation |
Immediate (before shipment) |
| Return Approval |
24-48 hours |
| Refund Processing |
5-7 business days |
| Bank Credit |
3-5 additional business days |
| Replacement Shipping |
2-3 business days |
9. Customer Responsibilities
- Report issues within specified timeframes
- Provide accurate information and documentation
- Return products in original condition and packaging
- Bear return shipping costs (unless our error)
- Cooperate with our investigation process
10. Limitations
- This policy applies only to purchases made through our official website
- Refunds are subject to verification and approval
- We reserve the right to refuse returns that don't meet policy criteria
- Shipping charges are non-refundable unless the return is due to our error
11. Dispute Resolution
If you're not satisfied with our resolution:
- Contact our customer service manager
- We will review your case within 48 hours
- Final decisions will be communicated via email
- You may approach consumer forums if needed
12. Policy Updates
This policy may be updated from time to time. Changes will be posted on our website with the updated date. Continued use of our services constitutes acceptance of the revised policy.
13. Contact Information
For any questions or concerns regarding cancellations, returns, or refunds:
Note: This policy is designed to ensure fair treatment for both customers and Amudham Naturals. We are committed to resolving all issues promptly and satisfactorily. Your satisfaction is our priority.